Team Lead, Contact Center at Broadbased Communications Limited
BroadBased Communications is the Largest Metro Fiber Optic Network Operator in Nigeria that provides a 100% fibre-based Metro Fiber Local Loop.
We are recruiting to fill the position below:
Job Title: Team Lead, Contact Center
Application Deadline: Not Specified.
Employment Type: Full-time
- Answering questions about a company’s products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company’s offerings.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback.
- Bachelor’s Degree in Human Resources, Psychology, Business, or any other related field.
- Attention to detail, Resilience, Adaptability, Achievement Orientation, Teamwork, Oral Communication, Interpersonal relationships, Professionalism, Creativity, Innovation, and Conflict Resolution.
- Must have an appropriate people management qualification
- 3 – 5 years of working experience, preferably in an organization within the same industry is an added advantage.
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