Apply Now | Team Lead, Contact Center at Broadbased Communications Limited

Team Lead, Contact Center at Broadbased Communications Limited

BroadBased Communications is the Largest Metro Fiber Optic Network Operator in Nigeria that provides a 100% fibre-based Metro Fiber Local Loop.

We are recruiting to fill the position below:

Job Title: Team Lead, Contact Center

Location: Lagos

Application Deadline: Not Specified.

Employment Type: Full-time

Job Responsibilities

  • Answering questions about a company’s products or services.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems.
  • Delivering information about a company’s offerings.
  • Providing proactive customer outreach.
  • Handling customer complaints.
  • Collecting and analyzing customer feedback.


  • Bachelor’s Degree in Human Resources, Psychology, Business, or any other related field.
  • Attention to detail, Resilience, Adaptability, Achievement Orientation, Teamwork, Oral Communication, Interpersonal relationships, Professionalism, Creativity, Innovation, and Conflict Resolution.
  • Must have an appropriate people management qualification
  • 3 – 5 years of working experience, preferably in an organization within the same industry is an added advantage.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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