The essence of Human Resources professionals in the workplace cannot be overemphasized. Human Resources is the link between the Management and the employees. The Human resources professional helps in hiring new talents, onboarding, maintaining employee productivity through a balanced work culture, and driving the company’s vision. Therefore, an effective means of communication between the HR and the employees is needed in order to achieve good employee performance in the workplace.
Some poor performance issues stem from poor communication. This occurs when the company’s goals, vision and key performance indicators are poorly communicated.
In this blog, we will share effective workplace communication tips for human resources professionals.
- Have a clear goal: Having a clear goal that aligns with the company’s objectives, which everyone understands, gives clarity in communication and also creates content to achieve these goals.
- Communicate effectively during the onboarding process; Make sure that all the necessary company policies, values, objectives, and chain of communication are duly communicated, introduce new employees to people in the company, and help them build a sense of belonging in the workplace.
- Handy document; The human resource manager drafts the company’s handbook that contains the company’s policies, reward and remuneration and employment contract. As an HR, ensure that this document is free to all employees in the workplace during the onboarding process, and after their probationary period.
- Use different communication channels such as face-to-face communication or written communication. Then, find out which of these means of communication the employees are comfortable with because whatever communication channel one chooses to use as a human resources manager should allow equal opportunity for all in the workplace to express themselves without being judged.
- Be a critical listener: One of the skills in human resources management is evaluative listening. As an HR, you should be able to listen clearly and critically. Have the ability to analyze situations strategically even non-verbal cues. When your employees share their problems or job difficulty, be professional and keep every discussion confidential.
- Have a problem-solving mindset: As a Human resources manager, sometimes you may also function as a business manager whereby you need to listen to clients and give advice. Therefore, have a good knowledge of the company’s business. When addressing an issue in the company, focus on the issue and not the person. Likewise, offer solutions to their problems if you can, because this will improve their productivity.
- Set the tone for an inclusive work environment; Avoid being stereotypical and having a favourite. Let everyone understand that they all have equal access to you. Be transparent, smart, and concise.
- Make room for Employee feedback: Allow employees to give feedback in the workplace and be open-minded. There are many online tools you can use to create feedback forms such as Google Forms.
Finally, the impact of effective communication in the workplace is that it promotes success, growth, and passionate people and also avoids a toxic working environment.